Contact Information
At The Kapde Latte, we value our customers and strive to provide the best possible shopping experience. If you have any questions, concerns or feedback, please don't hesitate to get in touch with us. Here's how you can reach us: Last updated on Sep 30th 2023
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- Legal Entity Name: Kapdelatte Tradekart Pvt Ltd
- Registered Address: L.i.g 68 KDA Colony Daheli Sujanpur, Near Shyam Nagar Bypass, Kanpur Nagar, Uttar Pradesh 208013
- Operational Address: L.i.g 68 KDA Colony Daheli Sujanpur, Near Shyam Nagar Bypass, Kanpur Nagar, Uttar Pradesh 208013
- E-Mail ID: Support@thekapdelatte.store
Please feel free to get in touch with us via email or through the form above. Our dedicated customer support team will respond to your inquiries promptly.
We are committed to providing you with a seamless shopping experience and exceptional service. Your satisfaction is our top priority.
If you need to cancel your order on The Kapde Latte, the process is simple and hassle-free. Here's how to do it:
- Log in to your Kapde Latte account.
- Go to the "My Orders" section and find the order that you want to cancel.
- Click on the "Cancel" button next to the order.
- Select the reason for cancellation and click "Submit".
- Once your cancellation request is approved, you will receive a confirmation email from The Kapde Latte.
If you have any questions or need assistance with cancelling your order, you can contact The Kapde Latte's customer support team via email or phone. They will be happy to help you with any queries or concerns you may have.
Tracking your order on The Kapde Latte is quick and easy. Here's a step-by-step guide on how to do it:
- Log in to your account on The Kapde Latte website.
- Click on the "My Orders" section located in the drop-down menu under your name.
- Find the order you want to track and click on the "Track Order" button.
- You will be redirected to the order tracking page where you can view the status of your order and track its progress in real-time.
- If your order has been shipped, you will see the courier company's name and a tracking number. Click on the tracking number to track the package's location.
- You can also track your order through the courier company's website by entering the tracking number provided on The Kapde Latte website.
If you have any questions or concerns about your order, you can contact The Kapde Latte customer support team for assistance. They will be happy to help you with any issues you may have regarding your order.
At The Kapde Latte, we want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, we offer a hassle-free return and refund policy.
To initiate a return, simply log in to your account on our website and go to the 'My Orders' section. Select the order that you wish to return and click on the 'Return' button. You will be asked to provide a reason for the return and upload any relevant pictures.
Once we receive your return request, our team will review it and initiate the return process. You will receive a confirmation email with the details of the return and the refund amount.
We process refunds to the original payment method used for the purchase. It may take up to 7-10 business days for the refund to reflect in your account, depending on your bank's processing time.
Please note that certain products may not be eligible for return or refund, such as intimate apparel, swimwear, and items marked as 'non-returnable' on our website.
If you have any questions or concerns about our return and refund policy, please contact our customer support team, and we will be happy to assist you.