FAQs

Frequent Asked Questions

You can show the faqs with The Kapde Latte easily.

Shipping Information

At The Kapde Latte, we provide various shipping methods to ensure that your orders are delivered to you in a timely and efficient manner. Our standard shipping method is available for all orders and typically takes 3-5 business days for delivery. For those who need their orders quickly, we offer expedited shipping with delivery within 1-3 business days. We also provide free shipping on orders over a certain amount, we have partnerships with leading courier companies to ensure fast and reliable delivery. Additionally, we offer the convenience of cash on delivery (COD) for orders within India. At The Kapde Latte, we strive to make your shopping experience as seamless and convenient as possible.

How Long Will it Take to Get My Package?

At The Kapde Latte, we understand the importance of timely delivery and strive to get your packages to you as soon as possible. The delivery time for your package depends on various factors such as the shipping method selected, the destination, and the availability of the product. Please note that these delivery times are estimates and may vary depending on the location. We strive to deliver your packages to you as soon as possible and provide tracking information for your convenience.

Do You Ship Internationally?

At The Kapde Latte, we currently do not offer international shipping. We apologize for any inconvenience this may cause. Our shipping services are limited to within India only. However, we are constantly looking for ways to expand our services and cater to a wider audience. If you are based outside India and are interested in purchasing our products, please feel free to contact us and we will do our best to assist you in finding a suitable solution. Thank you for your understanding and support.

Payment Information

What Payment Methods are Accepted?

The Kapde Latte - Payment Methods

We offer a variety of payment methods to make your shopping experience hassle-free. You can choose to pay for your purchases using any of the following methods:

Debit and Credit Cards: We accept payments made through all major debit and credit cards, including Visa, Mastercard, American Express, and Discover.
Net Banking: You can also pay for your purchases through net banking, which allows you to transfer funds directly from your bank account.
UPI: We accept payments made through UPI, which is a popular digital payment method in India. With UPI, you can transfer funds instantly using a UPI ID or mobile number.
Wallets: You can also pay for your purchases using popular mobile wallets such as Paytm, PhonePe, and Google Pay.
Cash on Delivery: If you prefer to pay for your purchases in cash, you can choose the cash on delivery option. With cash on delivery, you can pay for your purchases when they are delivered to your doorstep.

At The Kapde Latte, we ensure that all payment transactions are secure and protected by industry-standard encryption technology. We are committed to providing a safe and convenient shopping experience for all our customers.

Is Buying On-Line Safe?

Safety Measures - Kapde Latte

We understand that safety is a top priority when it comes to online shopping. That's why we have taken every step to ensure that our customers can shop with confidence and peace of mind. Here are some of the measures we have put in place to ensure the safety of your online transactions:

Secure Payment Gateway: We use a secure payment gateway to process all online transactions. Our payment gateway is SSL certified, which means that your sensitive information such as credit card details are encrypted and protected from unauthorized access.
Two-Factor Authentication: We have implemented a two-factor authentication process for all online transactions. This means that after entering your payment details, you will receive a verification code on your registered mobile number or email address. You must enter this code to complete the transaction, ensuring that only you can authorize the payment.
Privacy Policy: We have a strict privacy policy in place to protect your personal information. We do not share your information with any third parties without your consent, and we take every measure to ensure the security of your information.
Secure Delivery: We use trusted courier partners for our deliveries, and we track all shipments to ensure that your orders are delivered safely and securely. We also provide a delivery confirmation email or SMS, so you can be sure that your order has been delivered to the correct address.

In conclusion, buying online with Kapde Latte is safe and secure. We take every measure to ensure that your online transactions are protected, and we value the trust that our customers place in us. You can shop with confidence at Kapde Latte, knowing that we have your safety and security in mind.

Orders & Returns

How do I Place an Order?

How to Place an Order - The Kapde Latte

Ordering from The Kapde Latte is simple and hassle-free. Here's how you can do it:

Browse our Website: Visit Thekapdelatte.store website and browse through our collection of clothing items. You can filter the products by size, color, and style to find what you're looking for.
Select the Product: Once you've found the product you want to purchase, select the size and quantity and click on the "Add to Cart" button.
Review your Cart: After adding the products to your cart, review your order to ensure that you have selected the correct size and quantity.
Proceed to Checkout: Click on the "Checkout" button to proceed to the checkout page.
Enter Shipping Information: Enter your shipping details, including your name, address, and contact number.
Select Payment Method: Choose your preferred payment method, such as credit/debit card, net banking, or cash on delivery (COD).
Place your Order: Once you have reviewed and confirmed all the details, click on the "Place Order" button to complete the transaction.

That's it! Once your order is placed, you will receive a confirmation email and SMS with the details of your order. If you have any questions or concerns, our customer support team is always available to assist you. Happy shopping!

Do I Need an Account to Place an Order?

Account Creation - The Kapde Latte

At The Kapde Latte, we understand that convenience is key for our customers, which is why we offer a hassle-free shopping experience. You do not need to create an account to place an order on our website. You can simply browse our collection of clothing items, add your desired products to the cart, and checkout as a guest.

However, we do recommend creating an account for a smoother shopping experience. By creating an account, you can:

Save your shipping and billing information
View your order history
Receive exclusive promotions and discounts

Plus, it only takes a few minutes to create an account, and it's completely free.

At The Kapde Latte, we value your privacy and security. We assure you that all personal information collected during the account creation process is kept confidential and secure. If you have any questions or concerns regarding creating an account, please feel free to contact our customer service team for assistance.

How Can I Return a Product?

Returns Process - The Kapde Latte

At The Kapde Latte, we understand that sometimes products may need to be returned. Whether it's due to a sizing issue, a defect, or simply a change of mind, we want to make the return process as easy as possible for our customers.

Note : Before opening a product, we recommend making a short video of the unboxing process. This can help you in case you need to return the item, as it provides evidence of its condition when it arrived.

How to Return a Product

To initiate a return request, simply log in to your account on The Kapde Latte website and go to the 'My Orders' section.
Select the order containing the product you wish to return and click on the 'Return' button.
You will be asked to provide a reason for the return and any additional details.
Once the return request is submitted, our customer service team will review and process the request.
Once your return request is approved, pack the product in its original packaging with all the original tags and accessories intact. Please ensure that the product is unused, unwashed, and in its original condition.
After packing the product, schedule a pick-up by contacting our customer service team or by using the 'Schedule Pick-up' option in your account. Our logistics partner will pick up the product from your doorstep at a convenient time.
After we receive and inspect the returned product, we will initiate the refund or exchange process. If you have requested a refund, the amount will be credited to your original payment method. If you have requested an exchange, we will ship the replacement product to you.

In conclusion, returning a product at The Kapde Latte is a simple and hassle-free process. We value our customers and strive to provide the best possible service. If you have any questions or concerns about the return process, please do not hesitate to contact our customer service team.

How Can I or Change My Order?

Change Your Order - The Kapde Latte

If you need to change your order after it has been placed on The Kapde Latte, don't worry! We understand that mistakes happen, and we're here to help. To change your order, follow these simple steps:

Contact our Customer Support Team: Contact our customer support team as soon as possible. You can reach us via email or phone, and our friendly representatives will be happy to assist you with any changes you need to make to your order.
Provide Order Details: Let us know the details of the change you need to make. Whether you need to add or remove items from your order, change the shipping address, or modify the payment method, our team will work with you to ensure that your order is updated as per your request.
Confirmation of Changes: We'll confirm the changes with you before processing them. Once we have received your request to change your order, we will review the changes and confirm them with you before processing them. This ensures that your order is updated exactly as per your requirements.

At The Kapde Latte, we're committed to providing you with the best possible customer service. If you have any questions or concerns about changing your order, please don't hesitate to contact our customer support team. We're here to help you make your shopping experience as smooth and hassle-free as possible.

How do I Track Order?

How to Track Your Order - The Kapde Latte

Tracking your order on The Kapde Latte e-commerce website is quick and easy. Here's a step-by-step guide on how to do it:

Log in to Your Account: Log in to your account on The Kapde Latte website.
Access the "My Orders" Section: Click on the "My Orders" section located in the drop-down menu under your name.
Find Your Order: Locate the order you wish to track and check for the invoice, tracking number, or AWB number.
Copy the Tracking Number: Copy the number and proceed to the track order page. Select either "search by order ID" or "AWB number."
Enter Order ID to Search: Enter the order ID for searching and click "Submit."
View Order Status: Afterward, you will receive all the details of your order status.

If you have any questions or concerns about your order, you can contact The Kapde Latte customer support team for assistance. They will be delighted to assist you with any issues you may have regarding your order.

Additional services

Do you offer gift cards or gift wrapping services?

Gift Cards and Gift Wrapping - The Kapde Latte

Yes, we offer gift cards for purchase. However, please note that our gift wrapping service is chargeable. You can add gift wrapping during the checkout process for an additional fee.

How can i contact customer support?

Contact Customer Support - The Kapde Latte

If you have any questions, concerns, or need assistance with anything related to your shopping experience, our dedicated customer support team is here to help.

Email:

You can reach out to us via email at support@thekapdelatte.store. We aim to respond to your emails within 24 hours during our business hours.

Live Chat:

If you prefer real-time communication, you can use our live chat feature, available on our website during business hours. Just look for the chat icon in the lower-right corner of your screen.

Social Media:

You can also connect with us on social media platforms such as Facebook, Twitter, and Instagram. We respond to messages and inquiries on our social media pages as well.

Our customer support team is committed to providing you with the assistance you need promptly and courteously. Please feel free to reach out to us; we're here to make your shopping experience as smooth as possible.

How can i unsubscribe from your newsletter or promotional emails?

Unsubscribe from Newsletter - The Kapde Latte

We respect your preferences when it comes to communication. If you wish to unsubscribe from our newsletter or promotional emails, follow these simple steps:

Email Footer Link: Each newsletter or promotional email we send includes an "Unsubscribe" link in the footer. Click on this link.
Confirmation Page: You will be directed to a confirmation page where you can confirm your decision to unsubscribe.
Confirm Unsubscription: Click on the "Confirm" or "Unsubscribe" button on the confirmation page to complete the process.

Please allow up to 48 hours for your request to be processed. After that, you should no longer receive newsletter or promotional emails from us.

If you encounter any difficulties or have further questions regarding unsubscribing, please don't hesitate to contact our customer support team. They will be happy to assist you.

We understand that your inbox should reflect your preferences, and we appreciate your choice in how you'd like to receive communication from us. Your satisfaction is important to us, and we aim to provide a hassle-free experience for our customers.

Can I return or exchange sale or discounted items?

Return or Exchange of Sale or Discounted Items - The Kapde Latte

No, Sale or Discounted Items Are Typically Non-Returnable/Non-Exchangeable

Sale or discounted items are often considered final sale and may not be eligible for returns or exchanges. Be sure to review our return policy for specific details on the eligibility of sale or discounted items. If you have any questions or need further clarification, please contact our customer support team for assistance.

What if my size is not available?

What if My Size is Not Available - The Kapde Latte

If the size you're looking for is currently unavailable, don't worry! We understand that finding the perfect fit is essential. Here are some options:

Size Notifications: You can subscribe to size notifications for the specific item you want. When the size becomes available again, we'll notify you via email so you can make your purchase.
Alternative Sizes: Check if the item is available in a similar style or design. Our collection often includes a variety of styles that might fit your preferences.
Pre-orders: In some cases, we offer pre-orders for popular items that are temporarily out of stock. You can place a pre-order to secure your item as soon as it's back in stock.
Contact Us: Feel free to reach out to our customer support team. They can provide you with information on when the item is expected to be restocked or offer alternative solutions.

We're committed to ensuring that you find the clothing you love in the right size. If you have any questions or need assistance with sizing, please don't hesitate to contact us. We're here to help you with your fashion needs.

Can i cancel or modify my order after it's placed?

Order Modification and Cancellation - The Kapde Latte

We understand that sometimes plans change, and you may need to adjust your order. Here's what you need to know about modifying or cancelling an order:

Order Changes: If you wish to make changes to your order, such as adding or removing items, changing the shipping address, or updating the payment method, please contact our customer support team as soon as possible. They will assist you in making the necessary adjustments.
Cancellation Requests: To cancel your order, reach out to our customer support team with your order details. Keep in mind that order cancellations are subject to our cancellation policy and may vary depending on the order's status and the items involved.
Timing is Key: Prompt action is essential. Order modifications or cancellations may not be possible if your order has already been processed, shipped, or is in transit. Contact us immediately for the best chance of making changes.
Communication: Effective communication with our customer support team is crucial. Be sure to provide all relevant order details, including the order number, to facilitate a smooth process.

Please note that while we will do our best to accommodate your requests, certain circumstances, such as orders in the final stages of fulfillment, may limit our ability to make changes. We recommend reaching out to our customer support team for personalized assistance with your specific order.

At The Kapde Latte, your satisfaction is important to us, and we strive to provide the best possible shopping experience. If you have any questions or need further assistance, please don't hesitate to contact our customer support team. We're here to help.

What if i receive a defective or damaged product?

Defective or Damaged Product - The Kapde Latte

We apologize if you've received a defective or damaged product. Your satisfaction is important to us, and we're here to assist you with a quick resolution. Here's what you should do:

Contact Us Immediately: Please get in touch with our customer support team as soon as you discover the issue. You can reach us via email at support@thekapdelatte.store.
Provide Details: When contacting us, be sure to include your order number and clear photos or a description of the defect or damage. This information will help us understand the issue better and expedite the resolution process.
Resolution Options: Upon receiving your report, we will assess the situation and offer suitable options. Depending on the circumstances, this may include a replacement, refund, or repair, all at no additional cost to you.
Return Process: If a return is required, our customer support team will guide you through the return process, including scheduling a pickup or providing instructions for return shipment.
Timely Action: We recommend reporting defects or damage as soon as possible to ensure a swift resolution. Please note that our return and exchange policy covers defects and damages within a specified timeframe.

We understand the inconvenience of receiving a defective or damaged product and strive to resolve such situations promptly. Rest assured, we are committed to ensuring your satisfaction and providing you with a hassle-free shopping experience.

If you have any further questions or concerns, please don't hesitate to contact our customer support team. We're here to assist you every step of the way.

Do you have a loyalty program or rewards system?

Loyalty Program and Rewards - The Kapde Latte

No, We Currently Do Not Have a Loyalty Program or Rewards System

As of now, we do not offer a loyalty program or rewards system. However, we continuously explore opportunities to enhance your shopping experience, so stay tuned for any future updates or promotions. If you have any other questions or inquiries, feel free to contact our customer support team.

first-time shopping use coupon code - 'swagathai'

Frequent Asked Questions

Shipping Information

Payment Information

Orders & Returns

How to Return a Product

Additional services

Email:

Live Chat:

Social Media:

Company

My Account

Customer Service

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